Support

What we can help with

• Login & account access

  Sign-in issues, magic link problems, locked accounts

• Bug reports

  Crashes, sync issues, unexpected behavior

• Privacy, data & account deletion

  Export requests, data questions, deleting your account

• General questions

  Anything else

Faster support

When reporting a bug or unexpected behavior, including the following helps us resolve it faster:

• →Your device model and iOS version
• →App version (Settings → About in the app)
• →A brief description of what happened and what you expected
• →Steps to reproduce the issue, if possible
• →Screenshots or screen recordings if relevant

Account deletion & data requests

To delete your account and all associated data, email support@impello.fit with the subject line “Account Deletion Request” from the email address on your account. We will confirm deletion within 7 days.

To request a copy of your data, use the subject line “Data Request”. We will respond within 7 days.